Frequently Asked Questions

Orders & Shipping

How long does delivery take?

UK orders are typically delivered within 3–5 working days.

Do you offer free shipping?

Yes! We offer free UK shipping on orders over £20.

Can I track my order?

Yes, you'll receive a tracking number by email once your order has been dispatched.

Products

Are your crystals ethically sourced?

Absolutely. We take great care to source all of our crystals ethically and responsibly. Every piece is handpicked for quality.

Do crystals vary in appearance?

Yes — because crystals are natural products, each one is unique. Colours, patterns and sizes may vary slightly from the photos shown. This is part of what makes them special!

How do I cleanse my crystals?

There are many ways to cleanse crystals — moonlight, sound, sage or selenite are all popular methods. We recommend cleansing your crystals when they first arrive to clear any energy from their journey to you.